FAQ

Frequently Asked Questions (FAQ)

Effective Date: 05/02/2025

Welcome to our FAQ page! Here you can find answers to the most common questions about our products, shipping, returns, and other services. If you don’t find the information you’re looking for, please feel free to contact us.

1. How do I place an order?

To place an order, simply browse through our collection, add items to your cart, and proceed to checkout. You’ll be asked to provide your shipping information and payment details before confirming your order. Once your order is complete, you will receive an email confirmation with your order details.

2. What payment methods do you accept?

We accept a variety of payment methods, including:

Credit and debit cards (Visa, MasterCard, American Express, etc.)
PayPal
Apple Pay
Google Pay

All transactions are processed securely.

3. How much is the shipping fee?

Shipping fees are calculated at checkout based on your location, the weight of your order, and the shipping method you choose. You will be able to review the total cost of shipping before completing your purchase.

4. What is the estimated delivery time?

We offer worldwide shipping. The estimated delivery time is typically 5 to 10 business days, depending on your location. Please note that delivery times may vary due to customs processing and other external factors beyond our control.

5. Do you offer international shipping?

Yes, we offer international shipping to various countries, including the United States, Canada, European Union countries, and many others. Shipping costs and delivery times will be provided during checkout based on your location.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s status on the shipping carrier’s website. Please note that it may take a few hours for tracking information to update after the shipment is processed.

7. Can I change or cancel my order?

We process orders quickly, but if you need to change or cancel your order, please contact us immediately at support@damyinside.com. If your order hasn’t been shipped yet, we will do our best to accommodate your request. Unfortunately, once an order has been shipped, we cannot make changes or cancel it.

8. How can I return an item?

We want you to be completely satisfied with your purchase. If you would like to return an item, please review our [Return and Refund Policy] for detailed instructions. Returns are accepted within 30 days of receiving your order, as long as the items are in their original condition.

9. I received a damaged or defective item. What should I do?

We’re sorry to hear that! If you receive a damaged or defective item, please contact us immediately at support@damyinside.com with photos of the damage or defect. We will work with you to resolve the issue and arrange for a replacement or refund.

10. How do I contact customer support?

If you need assistance, you can contact us via email at support@damyinside.com. Our customer support team is available Monday to Friday from 9:00 AM to 6:00 PM (Brasília Time). You can also reach us by phone at +55 45 9 99413491 during business hours.

11. Do you charge sales tax?

Sales tax is calculated based on your shipping address and the applicable tax rates in your location. Any additional duties or taxes imposed by your country are the responsibility of the customer.

12. I can’t find my size. Can you help?

If you need help with sizing, please refer to our Size Guide available on the product page. If you have any specific questions or need assistance, feel free to contact us, and we’ll be happy to assist you in choosing the right size.

If you have any other questions that are not covered here, feel free to reach out to us at support@damyinside.com. We are happy to assist you!